💬 Customer Support on OutboardBits
Good support = better feedback, more sales, fewer refunds.
Ignore customers and it’ll cost you—simple as that.
⚙️ Where Support Happens
Most customer contact comes through:
- Orders (messages on an order)
- Email (if provided)
In WCFM Marketplace, keep an eye on your dashboard and notifications.
📩 When to Respond
Customers will contact you about:
- Order updates
- Delivery issues
- Part compatibility
- Returns or refunds
👉 Aim to reply within 24 hours
🧠 How to Handle Messages
Keep it simple and professional:
- Be clear
- Be polite
- Stick to the point
👉 You don’t need long replies—just helpful ones
📦 Common Situations
“Has my item shipped?”
- Provide tracking if you have it
- Give a clear update
“Will this part fit my engine?”
- Check your listing
- Ask for engine model/serial if unsure
👉 Don’t guess—wrong advice = refunds
“Item hasn’t arrived”
- Check dispatch date
- Check courier status
- Advise next steps
“I want a refund”
- Direct them to the refund process
- Handle it through the order
⚠️ What Not to Do
- ❌ Ignore messages
- ❌ Be rude or dismissive
- ❌ Take conversations off-platform unnecessarily
- ❌ Promise things you can’t deliver
⭐ Why It Matters
Good support leads to:
- Better reviews
- Repeat customers
- Fewer disputes
Bad support leads to the opposite.
🔒 Keep It On Platform
- Communicate through the system where possible
- Keeps a record of everything
- Protects both you and the buyer
✅ Quick Checklist
✔ Check messages regularly
✔ Reply within 24 hours
✔ Keep it clear and polite
✔ Use order system for issues
✔ Keep records
🛠️ Need Help?
If a situation escalates or you’re unsure:
support@outboardbits.co.uk