🔄 Handling Refunds on OutboardBits

Refunds happen. Handle them properly and you’ll keep buyers happy—and your reputation solid.

⚙️ Step 1: Go to Orders

From your vendor dashboard:

Dashboard → Orders

In WCFM Marketplace, this is where all refund requests start.

🔍 Step 2: Open the Order

Find the order in question
Click to view full details

Check:

What was ordered
Order status
Customer message (if any)

📩 Step 3: Review the Refund Request

Customers may request a refund for:

Damaged item
Wrong part sent
Item not as described
Item not received

👉 Read the request carefully before acting.

⚖️ Step 4: Decide What to Do

You have two options:

✔ Approve the Refund

If the claim is valid
Process refund (full or partial)

❌ Reject the Refund

If the claim isn’t valid
Provide a clear reason

👉 Always be fair—bad handling = bad reviews.

💸 Step 5: Process the Refund

Depending on setup:

Manual payments:
You refund the customer directly (PayPal/bank)
Automatic payments (Stripe/PayPal):
Refund can be processed through the system

🔄 Step 6: Update Order Status

Once handled:

Mark the order as Refunded
Add notes if needed

👉 Keeps everything clear for both sides

⚠️ Common Situations

Part doesn’t fit
→ Not always your fault—check your listing accuracy
Damaged in transit
→ You may need to claim from courier
Wrong item sent
→ Vendor responsibility

📦 Returns (If Required)

If item is being returned:

Confirm return address
Wait for item before refund (recommended)
Check condition on arrival

⚠️ Common Mistakes

Refunding before receiving returned item
Ignoring customer messages
Delaying too long
Not keeping records

✅ Quick Checklist

✔ Order reviewed
✔ Reason checked
✔ Decision made
✔ Refund processed
✔ Order updated

🛠️ Need Help?

If there’s a dispute or issue:
support@outboardbits.co.uk

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