👥 Managing Customers on OutboardBits
Customers are the people buying your parts.
This section lets you see who they are and manage basic details for your orders.
⚙️ Step 1: Go to Customers
From your vendor dashboard:
Dashboard → Customers
In WCFM Marketplace, this shows everyone who has bought from your store.
🔍 What You Can See
Each customer entry includes:
- Name
- Email address
- Order history (your products only)
👉 Useful for tracking repeat buyers.
📦 Why This Matters
Knowing your customers helps you:
- Spot repeat buyers
- See what people are buying
- Handle issues faster (orders, delivery, etc.)
💬 Contacting Customers
You may need to contact a customer about:
- Order issues
- Shipping updates
- Missing information
👉 Always keep messages clear and professional.
⚠️ Important Rules
- ❌ Don’t spam customers
- ❌ Don’t use emails for unrelated marketing
- ✔ Only contact them about orders or support
🔒 Customer Data
Customer info is provided only for order fulfilment.
- Keep it secure
- Don’t share it
- Don’t store it elsewhere unnecessarily
👉 This keeps you compliant with UK data rules.
🧾 What You Can’t Do
- You can’t edit customer accounts
- You can’t see other vendors’ customers
- You can only view customers who bought from you
✅ Quick Checklist
✔ Can view customer details
✔ Can check order history
✔ Can contact if needed
✔ Use data responsibly
🛠️ Need Help?
If something doesn’t look right:
support@outboardbits.co.uk